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Exclusions apply. When I trace the package and it was delivered in Kansas City. I live in MIchigan. When I called again, they said that they did not have anymore to ship and that I will get a refund in day. No product and they still dont have my money.. Still waiting for a refund. Could not give 0 egg on this one.
Just needed something small that I didn't have to go back to refill. This fit the bill. Good price and I can plug it in any place to fill. Easy to reach the outlet's customer service team after receiving the wrong item. Customer service provided a prepaid shipping label making it easy to return the wrong item.
The replacement correct item was shipped UPS priority ground. The item ordered works well and looks new. The package arrived on time. The driver was loosely stuffed in a box with bubble packaging wrap.
The package was pretty beat up; looked like the package had been dropped and dragged through a wet puddle. A include copy of the owner's manual were missing pages. I've to search the web for instructions. However the drivers seemed to work. Only time will tell if the tool will last.
I was a little skeptical being refurbished but so far it works great and has good power. The batteries where charged so I used it right away and was able to get a good feel for it. To each is own but I felt good getting it on newegg because of their reputation.
Have given the tool a work out during the last few days and it has worked flawlessly, I purchased this unit because it uses the same batteries as My Bosch drill, now i have three batteries and two chargers for both tools, I should never run out of a charged battery, it don't have as much power as My air impact gun has, but works for most things, maybe not car lug nuts.
When received one battery in the set was defective. A quick call to CPO and a pleasant individual pulled up the order info and had a replacement battery sent out that day. This is how customer service is supposed to work. I ordered a pressure washer suppose to be brand new from this company. The item arrived box has extra taped look likes was open before and re-taped.
I was thinking maybe they probably making sure it extra sealed. When open first thin I notice there were scratches and has a dent on the machine. Also there oil stain on one side the box which I did not catch from beginning, I took pictures and video documenting the damage item. Call Newegg they generate RMA the company selling by CPO outlets suppose to respond back never got reply from them also I shipped the item the following day after receiving the shipping label.
The return process take forever to get your refund back because I had to call Newegg several times regarding my refund. I going stay away from CPO outlets for sure. Funny, days later I try searching for the same item and found the retailer site selling the same item but it was sold by CPO outlet I did not bother to stay on the site. I think Newegg should done better if they expedite their customer refund from these sellers they affiliated.
It wasted a lot of my time waiting and had to go ship it back they could of inspect their product before sending to customer understanding it suppose to be brand new.
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